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False information, job losses, diminishing skills and human interaction, among other concerns, have bankers worried about deploying both generative artificial intelligence, like ChatGPT, and more long-accepted forms of AI like machine learning, according to a new survey of American Banker readers.
March 18 -
In the coming year, banks, fintechs and credit unions will be watching the elections and working out how to incorporate AI into their businesses.
December 13 -
A key gauge of activity that tracks startups most likely to create jobs declined in October, potentially signaling the start of a slowdown after the rapid increase in interest rates. It presents a red flag for community banks and credit unions that are major lenders to small businesses.
November 15 -
Small business clients are important to financial institutions and expected to drive growth. But to achieve that, banks must teach them to be stronger consumers.
November 13 -
Meaningful progress on DEI initiatives has a real effect on the workforce. We examine the dynamics that drive this conclusion and what it means for companies.
October 10 -
Financial institutions must adopt a tech mindset that aligns with – and promotes – broader enterprise goals.
September 29 -
Banks looking to grow customer relationships can't be complacent about investing in the digital products and dedicated service that ignite positive brand loyalty.
August 15 -
In today's competitive banking industry, customer-centric institutions are gaining an edge in attracting and retaining customers. But what does it mean and what does it take to get there?
June 30