Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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Branches won't succeed without significant investment in mobile and in-branch technology; but failing to invest in bankers themselves is just as big a problem.
By Dave MartinApril 26 -
Managers often find themselves frustrated that their expectations aren't being met. Instead of assuming the worst about employees, first ask yourself whether you have clearly expressed what you want from your team.
By Dave MartinMarch 28 -
Many banks could benefit greatly from overhauling their internal culture when it comes to meetings. Both performance and morale stand to benefit.
By Dave MartinFebruary 27 -
Organizations that emphasize not just coaching but the importance of remaining coachable, tend to develop more talented and engaged teams.
By Dave MartinJanuary 30 -
Understanding how a new generation of employees learn and retain information is key to a successful talent development program.
By Dave MartinDecember 28 -
The pressures and frustrations of daily work lose some of their ability to aggravate when you consider how much real choice you have in the matter.
By Dave MartinNovember 28 -
Neglect of the employees who personally interact with customers can undermine even the most carefully crafted business strategy.
By Dave MartinOctober 30 -
When running a bank branch, there are certain employee behaviors that must be nonnegotiable. But that still leaves plenty of room for improvisation and creativity.
By Dave MartinSeptember 28 -
Consistent wins aren't typically about continuously introducing novel strategies, but about better and more consistent execution with proven ones.
By Dave MartinAugust 29 -
Business cards provide a tactile experience that digital forms of communication do not replicate. They offer a tangible reminder of a discussion, which can be far more memorable.
By Dave MartinJuly 28